On Request Routing offers solution providers, system integrators and developers a complete network based managed service platform from which sophisticated call routing and control capabilities can be offered.
Using in-house IVR, PBX or ACD call handling systems to manage inbound calls can often place strain on available line capacity. On Request Routing is a high performance advance call routing solution that offers a central routing resource for use in medium to large voice networks. By freeing up local line capacity, On Request Routing can reduce operational and capital expenditure as well as call delivery costs.
On Request Routing can be tailored to fit your business needs to ensure calls are routed dynamically, taking into consideration:
- Caller Line Identification (CLI): calls from known customers (those with a known CLI) can be routed differently from potential customers (where their CLI is known).
- Time of day, day of week or date routing: ensure that calls are managed correctly in peak and holiday periods
- Geography: calls are diverted depending on whereabouts they originate