Call Recording is a hosted application that allows your business to record telephone conversations without investing in expensive recording equipment. A web based interface allows users to select, retrieve, play and download recordings easily and quickly.

The ability to record telephone conversations is becoming increasingly important to businesses for several reasons including; staff training and development, accuracy and quality control and compliance with industry regulations and guidelines. Managed through an easy to use web interface, Call Recording allows businesses to select, retrieve, play and download recorded calls quickly and easily.

As a result you can:

• Improve customer service by reviewing actual customer responses
• Train and develop staff
• Monitor interaction between staff and customers
• Assist in customer dispute resolution

As Call Recording is a fully hosted solution, costs can be reduced as there is no need to invest in new hardware, software or support contracts.