If you order a freephone number, or plan to deliver calls to a mobile or non-geographical number, please be aware additional call charges apply click here for costs. When your inclusive minutes expire you will need to be verified which may involve us carrying out a credit check. We aim to complete the verification process within 72hrs of orders being placed, and we will use the details provided during registration.

There may be a short delay between submission and approval which is necessary for us to validate your order and approve your application. Should you require urgent activation after your minutes expire, please contact our customer services team on 0844 88 88 500 and we will endeavour to fast-track your request.

The Web Management Console User Guide provides detailed instructions on call management and configuring features, but please don't hesitate to call our customer service team on 0844 88 88 500 or submit a help request via the Helpdesk if you have any questions.

If you would like us to build and configure a bespoke service for you, we offer very competitive rates. Please contact our customer services team for more information on 0844 88 88 500.