FAQ
| What is a 0800 number? |
| An 0800 number is a free phone number. This means that the caller does not pay any call charges when calling this number from a BT landline anywhere in the UK. |
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| How much does it cost to run a 0800 service? |
| There is a one off fee to activate the 0800 number, then a call charge of 4p per minute... |
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| What is an 0844 number? |
| An 0844 number is non geographic and charged at a fixed rate regardless of the time of day. Calls cost up to 5p per minute from a landline, but from a mobile call charges will vary. |
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| Does it cost me anything when people call my 0844 number? |
| It depends on the number range you have chosen- ranges between 1p and 4p per minute will incur varying call charges, whereas there is no charge for you to receive a 5p per minute call. |
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| What is an 0845 number? |
| Calls to 0845 numbers from a BT landline are charged at local rate irrespective of where the caller is in the UK. Call charges from a mobile will vary. |
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| Does it cost me anything when people call my 0845 number? |
| Yes, there is a charge when your number is called during off peak hours and at the weekend. For calls received during peak hours you will receive an out payment. |
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| How much does it cost to call an 0845 number from the UK? |
| 3.36p per minute peak, and 0.85p per minute off peak & weekends (Information from BT) |
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| What is an 0871 number? |
| It is a fixed rate number. Calls to 0871 numbers cost up to 10p per minute from a BT landline- the rate is fixed so you pay the same call rate whatever time you call. From a mobile costs will vary. |
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| Does it cost me anything when people call my 0871 number? |
| No, these numbers offer a revenue share depending on the volume of calls received. Please note that we operate a minimum threshold policy of £50 per month, with revenue only paid when £250 is achieved. |
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| How much does it cost to call an 0871 number from the UK? |
| Up to 10p per minute (Information from BT) |
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| Are there any other costs involved in running an 0800, 0844, 0845 or 0871 number? |
| All you have to pay is our one off fee for diverting the number to a UK landline. |
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| Will our existing numbers still work? |
| Yes, they will not be modified or affected in any way. |
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| How do I buy a number from Invomo2go? |
| It is really simple- decide what number(s) you require then purchase online and decide where you want us to divert your new number to. If you need further help, contact us at support@invomo2go.com. For more information on the additional services we offer, view our interactive guide here |
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| How long does it take to activate my number? |
| 08 numbers are activated instantly after purchase. We aim to set up advanced service requests within 48 hours. |
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| Can I use an 08 number for a fax machine? |
| Yes- all our 08 numbers can be used for both voice and data calls. |
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| Can you call 08 numbers from abroad? |
| Yes, simply replace the first 0 with 44 when dialling (i.e.+ 44 800 123 4567). Please note that some smaller international telecom providers don't support calls to UK 08 numbers, so check before travelling. |
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| What is an 09 number? |
| Numbers starting with 09 are premium rate numbers used to charge your customers for your content directly to their telephone bill, without any separate billing mechanism. |
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| How does it cost to call an 09 number? |
| Call charges and service types depend on the tariff, e.g. 50p, £1, £1.50 per minute. We offer an exclusive range of premium rate numbers which offer different call rates. |
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| Do I need a license to operate an 09 number? |
| Certain services such as live adult entertainment services require prior permission to operate- contact PhonepayPlus for further assistance at www.phonepayplus.org.uk |
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| Do I need a separate license for each 09 number? |
| No- licenses are granted per service rather than per number. |
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| Can I earn a revenue from an 09 number? |
| Yes- this is dependant on the level of traffic and services operated. |
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| Do I need a new telephone line installed to run one of Invomo2go's numbers? |
| No. |
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| Is there an annual charge from using a Invomo2go number? |
| Yes- please see details of our rates here |
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| Can I keep the number for as long as I want? |
| Yes. If you no longer require your number let us know and we can amend our record. We reserve the right to take back a number if traffic levels are very low or of PhonepayPlus bar the service. |
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| Can I choose my own number? |
| Yes you can dependant on those we have available. |
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| How much notice do I have to give to cancel my contract? |
| Contracts are for a minimum of 12 months, after this we require a months notice to cancel a number. |
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| Is it possible to set up a number now and advise you of the divert number at a later date? |
| Yes. |
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| How many numbers can I buy? |
| There is no maximum limit. However if you need more than 100 numbers, please contact us at info@invomo2go.com |
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| I need more help, how do I get in touch? |
| Either use the contact us form on the website, email us on support@invomo2go.com or call our customer support team on 0844 88 88 400. |
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If you need further help, or have a question that isn't covered in these FAQ's please email us a support@invomo2go.com.